+305 209 0001

Viva Medical Center Privacy Policy

Viva Medical Center (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, and share your information, including through third-party applications such as Facebook Messenger and SMS communications, in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Contact Information

Address: 10560 NW 27th St, Doral, Florida
Phone: 305-209-0001
Fax: 786-600-3505

Information We Collect

We may collect the following types of information:

  • Personal Identifiable Information (PII): Name, contact information, date of birth, and other personal details provided by you.
  • Protected Health Information (PHI): Medical history, treatment information, insurance details, and other health-related data.
  • Usage Data: Information about how you interact with our website, applications, and third-party platforms like Facebook Messenger and SMS services.

How We Use Your Information

We use your information for:

  • Providing medical services and managing patient care.
  • Communicating with you about appointments, results, and other healthcare needs.
  • Processing billing, payments, and insurance claims.
  • Improving our services and user experience through analytics.

SMS Terms & Conditions

Opt-In Language

By checking this box, you agree to receive text messages from Viva Medical Center related to medical appointments, billing, and other healthcare-related services. You may reply STOP to opt out at any time. Reply HELP to 305-209-0001 for assistance. Messages and data rates may apply. Message frequency will vary (up to 4 messages a week) .
Learn more in our Privacy Policy and Terms & Conditions pages.

SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Viva Medical Center, you may receive communications related to the following:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to [4] SMS messages per week related to your appointments, billing, or other services. (Up to 4 messages a week )

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt in to receive SMS messages from Viva Medical Center in the following ways:

  • By submitting an online form

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at [Viva Medical Center Website Contact Form].

Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary up to 4 messages a week.

Sharing Your Information

We may share your information in the following ways:

  • With Your Consent: For treatment coordination, referrals, or third-party applications like Facebook Messenger.
  • For Legal or Compliance Purposes: As required by law or to comply with a legal obligation.
  • With Business Associates: Third-party service providers who assist in healthcare operations under HIPAA regulations.
  • The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

HIPAA Compliance

Viva Medical Center complies with HIPAA regulations to protect your PHI:

  • Your medical information is encrypted and stored securely.
  • Access to your information is restricted to authorized personnel only.
  • Any third-party applications used (e.g., Facebook Messenger, SMS services) are reviewed to ensure they meet HIPAA standards.

Your Rights

Under HIPAA and applicable laws, you have the following rights:

  • Access and Copies: Request access to or a copy of your medical records.
  • Amendments: Request corrections to inaccurate or incomplete information.
  • Restrictions: Request restrictions on the use or disclosure of your information.
  • Confidential Communications: Request communications through alternative means or locations.
  • Complaints: File a complaint if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at 305-209-0001 or visit us at 10560 NW 27th St, Doral, Florida.

Third-Party Applications

We may use third-party applications like Facebook Messenger and SMS services to facilitate communication. While we aim to ensure these platforms adhere to privacy standards, we cannot guarantee the security of data transmitted through them. Please use discretion when sharing sensitive information via these apps.

Data Deletion Instructions

At Viva Medical Center, we respect your right to control your personal information. If you wish to request the deletion of your personal data, including any information shared through third-party platforms like Facebook Messenger, please follow these steps:

Submit a Written Request
Send an email to admin@vivamedicalcenter.com or mail your request to:
Viva Medical Center
10560 NW 27th St, Doral, Florida
Include the following information in your request:

  • Full name
  • Contact information (phone number and/or email address)
  • Description of the data you wish to have deleted

Verification Process
To protect your privacy and ensure compliance with HIPAA, we may require additional information to verify your identity. This step is necessary to prevent unauthorized access or deletion of sensitive information.

Processing Time
Once your request is verified, we will process it within 30 days as required by applicable laws. In certain circumstances, this timeframe may be extended, and you will be notified accordingly.

Limitations
Certain data may not be eligible for deletion due to legal, regulatory, or operational requirements, such as medical records that must be retained under HIPAA regulations. In such cases, we will inform you about the specific data and the reason it cannot be deleted.

If you have any questions about the data deletion process, please contact us at 305-209-0001 or email us at admin@vivamedicalcenter.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be available on our website or upon request.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Phone: 305-209-0001
Fax: 786-600-3505
Address: 10560 NW 27th St, Doral, Florida