+305 209 0001

Viva Medical Center Terms and Conditions

Effective Date: Jan 2025

Welcome to Viva Medical Center. These Terms and Conditions govern your use of our services, website, SMS communications, and interactions with Viva Medical Center. By accessing our services, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.

1. Use of Services

Our medical services are provided for informational and healthcare purposes only. By using our services, you acknowledge that:

  • You are responsible for providing accurate and complete information for your treatment.
  • Our services do not replace emergency care. In case of a medical emergency, call 911.
  • Any misuse of our services may result in termination of access.
  • You have the right to be treated with dignity, respect, and privacy in accordance with Florida’s Patient’s Bill of Rights and Responsibilities.

2. Patient Rights and Responsibilities

Viva Medical Center complies with Florida’s Patient’s Bill of Rights and Responsibilities. As a patient, you have the right to:

  • Receive considerate, respectful, and non-discriminatory care.
  • Be informed of your diagnosis, treatment options, and expected outcomes.
  • Know the names and roles of healthcare providers involved in your care.
  • Obtain a reasonable estimate of medical service costs upon request.
  • Express grievances regarding your care and privacy rights.

You are responsible for:

  • Providing accurate health and contact information.
  • Following prescribed treatment plans and medical advice.
  • Notifying us of any billing or service-related concerns in a timely manner.

3. Appointment Policies

  • Appointments must be scheduled in advance through our website, phone, or in person.
  • Missed appointments or cancellations without 24-hour notice may be subject to fees.
  • We reserve the right to reschedule or cancel appointments due to unforeseen circumstances.

4. SMS Communications

By opting into SMS messages from Viva Medical Center, you agree to the following:

  • You may receive messages regarding appointment reminders, billing, health notifications, and promotional offers (if applicable).
  • Message frequency will not exceed three messages per topic within 24 hours as per Florida’s Telemarketing Act.
  • Communications are limited to 8 a.m. – 8 p.m. in your local time zone.
  • Standard message and data rates may apply.
  • You can opt-out at any time by replying “STOP.”
  • For assistance, reply “HELP” or contact us at 305-209-0001.
  • Your phone number and SMS consent will not be shared with third parties for marketing purposes.

5. Privacy and Data Security

We take your privacy seriously and comply with HIPAA and Florida privacy laws. Our data security policies include:

  • Secure storage and encryption of personal and medical information.
  • Limited sharing of your data with authorized third parties as necessary for treatment and healthcare operations.
  • Patient records are maintained in compliance with Florida law and cannot be deleted upon request if they are required for legal or medical purposes.

For more details, please review our Privacy Policy.

6. Billing and Payments

  • Payments for services are due at the time of visit unless otherwise arranged.
  • We accept various payment methods, including insurance, credit/debit cards, and cash.
  • If your insurance does not cover the services, you are responsible for any remaining balance.
  • We will provide a reasonable estimate of medical charges upon request.
  • Itemized bills are available upon request in compliance with Florida healthcare regulations.
  • Any billing disputes must be addressed within 30 days of the statement date.

7. Website and Digital Content

  • All content on our website is for informational purposes only and should not be considered medical advice.
  • Unauthorized use of our content, including copying or distribution, is prohibited.
  • We may update website content without prior notice.

8. Non-Discrimination Policy

Viva Medical Center does not discriminate based on race, color, religion, sex, national origin, disability, or any other legally protected status. Patients have the right to receive medical care without discrimination.

9. Limitation of Liability

Viva Medical Center is not liable for any:

  • Damages resulting from the misuse of our services.
  • Technical issues affecting service availability.
  • External links or third-party services we may reference.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the changes.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Viva Medical Center
Address: 10560 NW 27th St, Doral, Florida
Phone: 305-209-0001
Fax: 786-600-3505
Email: admin@vivamedicalcenter.com

Thank you for choosing Viva Medical Center. We are committed to providing high-quality medical care and excellent patient service.